Return & Exchange Policy
Return Policy
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify us immediately or within 24 hours of receiving the products, to ensure prompt resolution. Please note that Palco will not accept liability for such delivery issues if you fail to notify us within 24 hours of receipt.
According to the regulations of the Ministry of Health no return or exchange is allowed after delivery, except in the circumstances where the product is damaged or incorrect from that which was ordered.
Return Policy Exceptions:
Please note that we are unable to offer replacements or exchanges for the following product categories: All medicines, supplements & baby milk products as a guidance from the Ministry of Health (KMOH).
How can you receive your refund?
You can receive your refund via the same way of purchase.
Damaged Items
At Kindi, we do our best to ensure that you are completely satisfied with our products. And we are happy to replace a product if it is damaged or defective at no extra charge if you notify us within 24 hours of receipt at the nearest branch.
Incorrect Items Ordered
If we have sent you an incorrect product from that which you have ordered, please notify us within 24 hours of receipt and we will do all necessary procedures to replace the wrong item without any extra charges and within 24 hours.
Product Description and Colors
Delivery
- Delivery will take Minimum to 120 minutes from the time the order is successfully paid.
- Some or no delivery charges are applied depending on location of delivery.
- Minimum order amounts are applied
Payment
- Cash on delivery
- Customers could pay for their orders online via Credit Card, Debit Card, K-Net & Apple pay